Service is our passion.

The Vexcel Imaging Global Support Team operates from three locations worldwide, providing 24/7 assistance for our UltraCam and UltraMap customers. We’re here to answer your questions and support you whenever needed.
Depending on your location, please reach out to one of the offices listed below — we’re always happy to help.

UltraCam & UltraMap Support

Vexcel Service Center
Europe

Support Hours
08:00 - 17:00 CET

Vexcel Service Center
North America

Support Hours
09:00 - 18:00 MST

Partner Service Center
Asia

Support Hours
09:00 - 15:00 SGT

Data Program Support

Need assistance? Contact the Customer Advocacy Team for support.
Visit VDP Help Center

How we work

Our staff is highly experienced and well-prepared to handle any support scenario. One of our key strengths is the close relationship we maintain with our customers.
When you buy from Vexcel Imaging, you get much more than just a camera. You get a relationship and a partnership. Our customers become our friends.
Vexcel Imaging Global Support Team with a happy customer from Ukraine.
Vexcel support team with happy customers from Ukraine.
Assistance when you need it the most: Vexcel support person at site

Always on your side.
The Vexcel Imaging Global Support Team is your reliable partner throughout every stage of your project, helping you achieve your business goals. Benefit from our experienced and world-renowned team at every step — from system installation and operator training to process execution.

Read more about Vexcel's support services here.

Image

“My overwhelming impression is that Vexcel Imaging is a company formed by a group of highly skilled, competent and friendly professionals, which offers a far-reaching vision for the future while proudly presenting a successful past.”

MICHELE STEIJL, AZUR AERIAL PHOTOGRAPHY

Read more

Our support managers

Markus Waltl, Support Manager Vexcel Imaging
Markus Waltl

SUPPORT MANAGER
(EMEA, APAC, LATAM)
+43 664 8823 8841, EMAIL

Carl Smith, Support Manager North America Vexcel Imaging
Carl Smith

SUPPORT MANAGER
(NORTH AMERICA)
+1 719 502 1367, EMAIL

Worldwide support partners

 
Take only what you need:
Learn more about our customer service & support and our tailored maintenance program.
Get in touch
 
 

Service is our passion.

The Vexcel Imaging Global Support Team operates from three locations worldwide, providing 24/7 assistance for our UltraCam and UltraMap customers. We’re here to answer your questions and support you whenever needed.
Depending on your location, please reach out to one of the offices listed below — we’re always happy to help.

UltraCam & UltraMap Support

Vexcel Service Center
Europe

Support Hours
08:00 - 17:00 CET

Vexcel Service Center
North America

Support Hours
09:00 - 18:00 MST

Partner Service Center
Asia

Support Hours
09:00 - 15:00 SGT

Vexcel Data Program Support

Need assistance? Contact the Customer Advocacy Team for support.
Visit Help Center

How we work

Our staff is highly experienced and well-prepared to handle any support scenario. One of our key strengths is the close relationship we maintain with our customers.
When you buy from Vexcel Imaging, you get much more than just a camera. You get a relationship and a partnership. Our customers become our friends.
Image
Image
Image

Always on your side.
The Vexcel Imaging Global Support Team is your reliable partner throughout every stage of your project, helping you achieve your business goals. Benefit from our experienced and world-renowned team at every step — from system installation and operator training to process execution.

Read more about Vexcel's support services here.

Image

“My overwhelming impression is that Vexcel Imaging is a company formed by a group of highly skilled, competent and friendly professionals, which offers a far-reaching vision for the future while proudly presenting a successful past.”

MICHELE STEIJL, AZUR AERIAL PHOTOGRAPHY

Read more

Our support managers

Markus Waltl, Support Manager at Vexcel
Markus Waltl

SUPPORT MANAGER
(EMEA, APAC, LATAM)
+43 664 882 388 41, EMAIL

Image
Carl Smith

SUPPORT MANAGER
(NORTH AMERICA)
+1 719 502 1367, EMAIL

Take only what you need:
Learn more about our customer service & support and our tailored maintenance program.
Get in touch